The Cake House - Lansing

ashley the Mocha Barbie 2 months ago

Charles is awesome!! Great customer service when there was a simple mistake made! They are all so cool too. Addison was also fantastic, as he listened to the issue and relayed the message very professionally. I HIGHLY 😎recommend the Cake House 🔥💜❤️🧡🩷👌🏾

Alayna Wells 5 months ago

First time customer yesterday. The deals were great, wide range of products and friendly staff. My only complaint: I used the atm…I was charged the $3.50 fee, 3 times on one transaction not sure if that happens every time but I will come with cash from here on out.

Mindy Hodges 5 months ago

Great prices! Got two oz for under $25. If you place a order online you are able to pick it up at the check in window or pull up to a numbered spot. Got in and out quick.

Keytin Worley 5 months ago

stopped in for our first time at this shop yesterday for 4/20 -- this location does NOT do newbies rewards for anyone looking, which is lame i know -- but i had placed an online order - drove the 40 minutes to this shop and as i got off the highway the girls up front called me to tell me they cancelled my order because she thought my license was expired but she read my issue date not the expiration date so i had to reshop, read off everything i wanted per my original receipt, the guy who helped my cashier did not pick the right flavors of the items i wanted, and if they didnt have the one they sure didnt ask which i preferred to substitute it with. my cashier Ani was great but it sure seems like the store as a whole is lacking a clear head on its shoulders and needs to take the time to read and process information correctly. probably wont be back to this spot for this lack of proper customer service

Atanas Wesolowski 7 months ago

Went to this spot after work today, and boy what customer service I got, I got a guy named George ( on the receipt) the actual homie was having cpu issues so not sure if that's his real name, regardless he was an excellent budtender, extremely knowledgeable and patient with me as a customer, super friendly, Didn't feel like I was asking to see too much, he was great, there was a woman working to his left that I didn't catch her name but she also was very friendly and even chatted about growing and her phenohunts! She was also extremely helpful letting me know what I needed to know to make the best choice. I honestly never felt that good coming out a dispo and I've been a med patient 10+ years. Phenomenal experience. Those two deserve the praise! 🫡